Welcome to the Customer Service and Support Center

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Important Update


SFTP passwords used to access the Front-End Systems will expire on 5/3/2021. New credentials (Password and Reference IDs) will be distributed via separate emails on April 19, 2021.

System Status

Due to system maintenance, the Front-End Systems for RAPS, PDE, Medicare Encounter and Medicare-Medicaid submissions will be unavailable for all users beginning at Midnight on Friday, May 14th until 3:00PM ET on Saturday, May 15th.