Welcome to the Customer Service and Support Center

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Important Update


SFTP passwords used to access the Front-End Systems will expire on 10/10/2021. New credentials (Password and Reference IDs) will be distributed via separate emails on September 27, 2021.

System Status

Due to system maintenance, the Front-End Systems for RAPS, PDE, Medicare Encounter and Medicare-Medicaid submissions will be unavailable for all Secure File Transfer Protocol (SFTP) users from 6:00 AM to 7:30 AM on Sunday, October 10, 2021.