Welcome to the Customer Service and Support Center

The Customer Service and Support Center website provides information about the Medicare Part C and Part D programs, as well as the Medicare-Medicaid Financial Alignment Initiative (FAI).

Important Update

System Maintenance

All systems maintenance (RAPS, PDE, Encounter, MMP) is scheduled for Saturday, September 27, 2025, from 1:00 - 9:00 PM ET. SFTP will be unavailable. Downloading reports ahead of time is advised.